Last updated: September 2022

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

In this privacy policy, the following definitions are used:

Account means a unique account created for You to access our Service or parts of our Service.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Valle Escondido, 50 meters south of the Monteverde Butterfly Garden, Monteverde, Costa Rica

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Website refers to Valle Escondido, accessible from www.valleescondidocr.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

If you choose to contact Valle Escondido or use any of our services, Valle Escondido may collect the following Data, which includes personal Data, from you:

Personal details (such as your name, e-mail address, and telephone number) which you provide by submitting an inquiry via the Website, email, or telephone.

Financial and transaction data such as payment card details, details about payments to and from you, and other details of products and services you have purchased from us.

How you use the Website - we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times, and frequency with which you access the Website, and the way you use and interact with its content. We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Marketing and communication data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How we collect Data

We collect Data in the following ways:

Data is given to us by you

Data is collected automatically via third parties such as Google Analytics or Wix

Usage Data

Any or all of the above Data may be required by Valle Escondido from time to time in order to provide you with the best possible service and experience when using this Website. Specifically, Data may be used by us for the following reasons:

Internal record keeping.

Improvement of our products/services.

Transmission by email of marketing materials that may be of interest to you.

Contact for market research purposes which may be done using email, telephone, fax, or mail. Such information may be used to customize or update the Website.

In each case, in accordance with this privacy policy

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

Soft opt-in consent is a specific type of consent that applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

Whom we share Data with

We may share your Data with the following groups of people for the following reasons:

Third-party service providers who provide services to us which require the processing of personal data – to help third-party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website, marketing, and any communications run smoothly.

Third-party payment providers who process payments made over the Website – to enable third-party payment providers to process user payments.

Relevant authorities – to facilitate the detection of crime or the collection of taxes or duties.

Data retention
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax, or regulatory purposes.
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SECURITY

We will use technical and organizational measures to safeguard your Data, for example:

We store your Data on secure servers and use two-factor authentication to ensure maximum security.

Our website is hosted on Wix, which has its own security measures.

Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe  Online is supported by HM Government and leading businesses.

YOUR RIGHTS

You have the following rights in relation to your Data:

Right to access – the right to request (i) copies of the information we hold about you at any time,  or (ii) that we modify, update or delete such information.

Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

Right to erase – the right to request that we delete or remove your Data from our systems.

Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

Right to data portability – the right to request that we move, copy or transfer your Data.

Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make inquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing  your Data), please contact us via this e-mail address: reservations@valleescondidocr.com

LINKS TO OTHER WEBSITES

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

COOKIES

This Website may place and access certain Cookies on your computer. Valle Escondido uses Cookies to improve your experience of using the Website and to improve our range of products and services. Valle Escondido has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current US and EU Cookie laws.

When you visit the website for the first time, you will be presented with a message bar alerting you to this Website's use of Cookies. You may, if you wish, delete these Cookies from your device; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Strictly necessary cookies - These are cookies that are required for the operation of our website, they allow us to save your browsing preferences and optimize your experience.

Analytical/performance cookies (Google Analytics) - They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. More information about these cookies can be  found here: policies.google.com/technologies/partner-sites

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but  not limited to, personalization settings.

It is recommended that you  ensure that your internet browser is up-to-date and that you consult the  help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Changes to this Privacy Policy

Valle Escondido reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
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Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: reservations@valleescondidocr.com